Policies

Our Policies

At MOONYOU, we are committed to making your shopping experience smooth, transparent, and worry-free. Please read our policies below.

Shipping Policy

We process and dispatch orders within 1–3 business days of receiving your order. Delivery timelines are as follows:

  • Standard Shipping (India): 5–7 business days
  • Express Shipping (India): 2–3 business days

Shipping charges, if applicable, will be displayed at checkout. We offer free standard shipping on orders above a minimum order value. Once your order is dispatched, you will receive a tracking link via email or SMS.

Return & Refund Policy

Your satisfaction is our priority. If you are not completely happy with your purchase, we're here to help.

  • Returns: We accept returns within 7 days of delivery for products that are unused, unopened, and in their original packaging.
  • Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement or full refund.
  • Non-Returnable Items: Opened or used skincare products cannot be returned due to hygiene reasons, unless they are defective.
  • Refunds: Approved refunds will be processed within 7–10 business days to your original payment method.

Privacy Policy

MOONYOU is committed to protecting your personal information. We collect only the data necessary to process your orders and improve your experience. Your information is never sold or shared with third parties without your consent, except as required to fulfil your order (e.g., shipping partners).

We use industry-standard security measures to protect your data. By using our website, you consent to our data practices as described in this policy.

Cancellation Policy

Orders can be cancelled within 12 hours of placing them. Once an order has been dispatched, it cannot be cancelled. To request a cancellation, please contact us immediately at help@moonyoucare.com.

Contact Us

For any questions about our policies, please reach out to us at help@moonyoucare.com. We typically respond within 24 business hours.