Refund policy

At MOONYOU, we are committed to making your shopping experience smooth, transparent, and worry-free. Please read our policies below.

Return & Refund Policy

Your satisfaction is our priority. If you are not completely happy with your purchase, we're here to help.

Returns: We do not accept returns.

Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement or full refund.

Wrong Product Received: If you receive an incorrect product, please contact us within 48 hours of delivery. We will arrange a replacement at no additional cost.

Non-Returnable Items: Opened or used skincare products cannot be returned due to hygiene reasons, unless they are defective.

Refunds: Approved refunds will be processed within 7–10 business days to your original payment method.

Cancellation Policy

Orders can be cancelled within 12 hours of placing them. Once an order has been dispatched, it cannot be cancelled. To request a cancellation, please contact us immediately at help@moonyoucare.com.

Contact Us

For any questions about our policies, please reach out to us at help@moonyoucare.com

We typically respond within 24 business hours.